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IT Technician M/F


Vacancy details

General information

Position description

Job title

IT Technician M/F

About the company

RATP Dev, in the Middle East and across the world, is committed to developing and optimizing public transportation systems. Everywhere, we operate to boost the local economy and quality of life of our passengers. Everywhere, we are driven by excellence, passion and determination in welcoming challenge.

RATP Dev Middle East is the regional head office of RATP Dev which operates and maintains urban transportation systems in 12 countries, on four continents, carrying more than 1.5 billion annual passengers on its networks. Headquartered in Dubai for 10 years, RATP Dev Middle East has become a leading innovative and sustainable mobility players in the MENA region. Recognized as a worldwide expert in automated metro, RATP Dev has been awarded significant contracts in the Middle East and is now operating a total of 5 driverless metro lines in the region, including two of the Riyadh metro in Saudi Arabia.

In the larger MENA region, RATP Dev operates Algiers metro, Algeria's tramway networks, and Casablanca (Morocco) tramways. RATP Dev will soon be in charge of the operations and maintenance of Cairo Line 3 and its future extension therefore we are actively sourcing quality talent for this new and exciting venture in Egypt.

About the job

Reporting to the IT Manager, this role is to ensure robust computer operations so that end users can accomplish their daily tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at desktop level.

RESPONSIBILITIES AND DUTIES
- Resolve assigned customer technical issues (diagnosis, intervention, alert)
- Escalate as required, within a proper time frame
- Meet SLA's
- Communicate to customers clearly, effectively and professionally
- Participate in On-Call/After Hours Rotation
- Manage materials resources
- Managing and supporting computers, applications, and accessories.

Requirements

QUALIFICATIONS & EXPERIENCE
- At least 3 years' experience as an IT Technician
- Understanding of IT technologies including but not limited to Windows Operating Systems, O365 Suite of Applications, Computer hardware and accessories.
- Familiarization with software/Applications including but not limited to ERP systems, SharePoint, Maximo, MS O365.
- Demonstrable knowledge of IT and software system assurance including Cyber Security, Software Licenses, Disaster recovery and IT Security.
- SLA management
- Demonstrates a high degree of analytical skills and the ability to be both structured and flexible.
- Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation
- Demonstrated ability to read, analyse and interpret technical documents, work orders, invoices, instruction sheets.
- Fluency in English and Arabic essential and French is a plus.

Benefits & how to apply

Competitive package

Other requirements for the role

DESIRED BEHAVIOURS & EXPERIENCE
- Microsoft Office Programs
- Microsoft Desktop Operating Systems
- Windows Server Administration
- Computer Networking, including switches, routers and wireless access points
- Knowledge of print drivers, print servers and multi-function printer maintenance
- Ability to communicate problems with supervisors as they become known.
- Ability to meet deadlines.
- Ability to manage conflict situations.
- Reactivity, rigor, go-ahead.
- Relationship: communication, team work.

Contract type

01 - Permanent contract

Contractual hours

Full-time

Position localisation

Job location

Middle-East/North Africa, Egypt

Base location

Cairo

Candidate criteria

Level of education required

Bachelor or equivalent

Level of experience required

From 5 to 10 years

Languages

  • Arabic (D - Mother tongue)
  • English (C - Fluent)