Demand Responsive Transport Manager

Vacancy details

General information

Job details

Job title

Demand Responsive Transport Manager

About the company

PTC, a JV between SAPTCO and RATP Group, will ensure the operation and maintenance of urban transport network in Riyadh.

PTC has the responsibility of the implementation, the operation and the maintenance of the future network of Riyadh. This one will consist of hundred lines and fleet about 1000 vehicles with the objective to realize more than 90 million commercial kilometers every year.

About the job

Responsible to the Head of Network for the design, management and delivery of Demand Responsive Transport (DRT) feeding the Riyadh Public Transport Network (Metro, BRT and Bus) in accordance with PTC's contract with Arriyadh Development Authority.


- Supporting the Head of Network in developing innovative proposals for linking those parts of Riyadh not directly served by bus, BRT and Metro directly to the public transport network through demand responsive means by small buses, cars or taxis;
- Supporting the Head of Network in discussions with AT Kearney and ADA on DRT options;
- Recruitment & Training of all operational DRT personnel;
- Designing DRT operating procedures and processes;
- To maintain consistently high levels of staff motivation and engagement;
- To oversee the development and implementation of health, safety and environmental policies in respect of DRT activities;
- To produce an annual budget for all DRT activities;
- To deliver high quality, safe and reliable operational standards in line with that budget;
- To ensure that all DRT activity meets the necessary legal and contractual requirements;
- To liase constructively and proactively with operations, engineering and commercial personnel to ensure the delivery of a high quality, reliable DRT service in Riyadh;
- To consistently and actively seek to improve standards of quality, performance and efficiency across all aspects of DRT.

Benefits & how to apply

- Educated to degree level or equivalent;
- Some credible experience of public transport or other customer intensive consumer facing operational business;
- Credible experience and knowledge of web or digital applications in an operational, transactional customer intensive business;
- Understanding of data driven, disruptive business models;
- Marketing awareness, Customer service orientation and some experience of stakeholder relations;
- Management experience;
- Financial and budgeting wareness;
- Fluent in English and good Communication Skills;
- Planning and Management Skills;
- Problem Solving and good Negociation Skills;
- Innovator open to disrupting the traditional DRT model;
- Pragmatic and resilient.

Other requirements for the role

Based in Riyadh

Contract type

01 - Permanent contract

Contractual hours


Job location

Job location

Middle-East/North Africa, Saudi Arabia

Base location


Candidate criteria

Level of education required

Master or equivalent

Level of experience required

From 5 to 10 years